Returns & Exchanges
At Bartlett Arborist Supply, we want you to be fully satisfied with your professional gear and apparel. If your purchase doesn't meet your expectations, you can return or exchange unworn, unwashed items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Gear
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in resalable condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing