Frequently Asked Questions
Everything you need to know about your arborist apparel and gear.
How do I determine the correct size for climbing harnesses and apparel?
We provide detailed sizing charts on every product page. For harnesses, measure your waist over your standard work layers to ensure a secure and comfortable fit.
What is your return policy for safety equipment?
Unused apparel and non-safety critical gear can be returned within 30 days. Please note that life-support equipment like climbing lines and carabiners cannot be returned once the packaging is opened due to safety regulations.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for urgent gear replacements.
Do you offer professional discounts for certified arborists?
Yes, we offer a professional discount program for certified arborists and tree care companies. Please contact our support team with your credentials to set up a pro account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Shop Pay to help you get the gear you need now.
Are your work boots and apparel OSHA compliant?
Our selection includes a wide range of OSHA and ANSI compliant safety gear, including chainsaw-protective trousers and steel-toe boots designed specifically for tree work.